It takes a few minutes for a small incident to blow up into a damaging crisis. Here at Kaizzen, we take even lesser for our team to be up and running, ready to save your company’s reputation. Every organisation is vulnerable, everyone is human, and our team will make sure that mistakes made will do nothing to affect your company’s workflow, or ruin reputation critically.
At Kaizzen, we take the time to understand your company’s objectives and prepare multiple plans to protect your firm from adverse scenarios, all of which would affect these objectives. Accordingly, we assess the impact of all potential crises and develop strategies, nevertheless leaving space for flexibility. With our experience and expertise in the field, we provide services to train your spokesperson and make sure that every statement vocalised connotes positively with your firm. Your outgoing statements will reflect the required strategy, and we will be there to help you every step of the way. We also have a reliable monitoring system which tracks what is being said about your firm consistently on all media outlets, including social media.
At Kaizzen, our team is well aware of the damaging effects of wrong media coverage on public perception; however, with our deep understanding of the media structure and close contacts within the industry, we will minimise the damage that any mistake can cost. We recognise the importance of communication with both your internal and external stakeholders and will help you establish a communications network. This reliable and effective communications channel ensures everyone is clear and updated and ready to stand united against external pressure. Once the situation has blown over, together, we will analyse the series of events, and our team will develop strategies focusing solely on reputation building and keeping the affected stakeholders updated. We are fast, prepared and experienced individuals ready to take on whatever crisis your firm needs fighting or averting.